Terms and conditions

We like to be transparent with our business practices, so we’ve outlined the following Terms and Conditions for FoundationRoasters.co.uk below. By using this site or shopping with us you are agreeing to these Terms and Conditions. Please read them through carefully and, as always, if you have any questions at all, don’t hesitate to give us a shout.

Payments

Our shop is hosted on GoDaddy, built on the WordPress platform using WooCommerce and the Stripe payment gateway which processes all payments securely. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, we make use of best-in-class security tools and practices to maintain a high level of security.

Delivery

All orders placed by 2pm will be dispatched on the same day (Monday-Friday). Orders placed after 2pm will be processed the following day. Orders placed at the weekend will be shipped on the next working day.

All prices for coffee are inclusive of UK shipping fees and are as follows:

• 250g: £8.95, including UK shipping
• 1kg: £25, including UK shipping

Please note: we are unable to ship outside of the UK at the moment, but we hope to offer this service soon. Please contact us if you have any questions.

Wholesale orders

All of the Foundation Coffee blends and single origin coffees are available to buy wholesale in 1kg home compostable bags or 4kg tubs. There is no minimum order or additional charge for delivery.

Foundation branded porcelain cups are free to wholesale to customers. You can also buy fully recyclable and zero plastic takeaway cups from us, should you wish to do so.

As part of our ongoing commitment to the environment, we want to keep our carbon footprint to an absolute minimum. This means we use drivers with established routes (at the moment this is through St Ives Food Co) and no single journeys for lightweight deliveries. Any wholesale orders outside of these areas will be fulfilled by a courier with regular, established routes. Please contact us if you have any further questions about this and they will be happy to help.

Returns and refunds

We want you to love our coffee as much as we do, but if you do have any unexpected problems, please contact us straight away so we can try our best to help.

All orders are final and will be processed according to the information you supply. If you receive your order and something is incorrect or not what you expected, please contact us as soon as possible and we will look into this for you.

Copyright

All content and imagery on this website is © Foundation Roasters Ltd